I had cause to phone for an ambulance for one of the residents in our neighbourhood yesterday. It was a serious situation. Literally life and death stuff.
The first number I tried was Netcare911. They are arguably the best known private ambulance company in SA, and theirs is the number that you have etched onto the front of your brain at times like these.
I don’t want to go too deeply into this, but while they repeatedly promised that they were sending a vehicle – nothing ever turned up. And calling them back became something of a farce as they asked repeatedly for the medical aid details (company, number, dependents etc etc) of the patient, when the patient was very, very much not in a condition to tell them.
Then as we called again, (because there was still no sign of an ambulance), using the reference number they had given us, they thought that we were in Gqeberha. That’s a city about 1000km east of here (there’s actually very little 1000km west of here).
That’s when we gave up on them and called ER24 on 084 124. Fifteen minutes later, the medical team arrived, stabilised the patient and headed off to hospital.
We’ve chatted about this to a few people since and there have been a lot of remarks that Cape Town, and Southern Suburbs especially, are now rather poorly covered by Netcare. So, what I’m saying here is to put the number 084 124 into your phone now, in case you ever need medical help in a hurry.
Not an ad. Just a heads up that just because you know the company name, it doesn’t mean that they’re going to turn up and do the job. And while sometimes that can be annoying, sometimes it could literally be fatal.
Much like the Wilderness Search And Rescue number, this is one to put into your phone NOW.
And – of course – hope that you never have to use it.