It’s been a while since I updated you on how my tablet repair is getting on. And that’s because it had been a while since Vodacom updated me on how my tablet repair was getting on.
Just to jog your memory, it was dropped in (not literally) at their Anal Walk store on the 9th of April and I last heard from them on the 14th April, when I was told that it had arrived at the Advanced Repair Centre and then was being assessed at the Advanced Repair Centre.
I was ready to go into this post, all guns blazing, but weirdly, almost as soon as I began typing the V word in the title, my cellphone notified me that an SMS had arrived.
Job Number XXXXXXX is currently in the repair process.
This is good, because we are 8 working days into the 10-15 working days I was quoted for the return of my device. The only worrying bit about this is the fact that it doesn’t say where this repair process is taking place. Previously, they have been very careful to tell me that everything is happening at the Advanced Repair Centre. Their apparent reluctance to inform me of the location of this “repair process” is very worrying. I imagine my beloved tablet in some dark, grubby, back street repair centre in downtown Hillbrow, not an Advanced Repair Centre like it deserves.
Yes, obviously I’m concerned.