Fair Play: Afrihost sorted my internet problem

You may have read that I had issues connecting to my blog from home and from the lab yesterday. There was plenty of to’ing and fro’ing with Afrihost (who are both my ISP and hosting provider) on email and twitter, but nothing got sorted.
Many kind people made suggestions here and on twitter, but I had floppy beagle issues last night (Colin got snipped and chipped), so I didn’t get chance to do a lot of exploration.

Then, this morning, incoming email from ‘Critical Care’ at Afrihost. I had no idea I was in such a perilous state. And here’s what they had discovered:

As suspected from my side, the Netstat rules for your IPs on your public connection were on the temporary prohibit list which I have now removed and you will be able access the website from all devices from your home network.
I have investigated the reasoning behind the listing and the reason seems to be that the website was attempting to be accessed from these IPs during an update – when security becomes most strict – and rather to be safe than sorry they were listed.
These updates only happen once a year so the likely hood of this happening again is extremely minimal 🙂

Thanks, Michael.

I don’t really understand what went wrong, but to find some sort of analogy, it seems that my home and work network were being tjatjarag and the website felt threatened, probably remarked something along the lines of “So you think you are a king?”, pushed them to the floor and barred them from entering the metaphorical building.

All is sorted now.

Oh, and Colin is much recovered this morning too. Thanks for your concern.

2 thoughts on “Fair Play: Afrihost sorted my internet problem

  1. I keep falling in and out of love with afrihost. The only thing that keeps me around is that I still feel like I’m talking to a human and not a call centre. Nice work, guys.

  2. anib > I know exactly how you feel. The guy yesterday was unhelpful and condescending. My experience today was nothing short of superb. And my site is working.
    As I keep asking – is anyone in SA really satisfied with their ISP/hosting? That’s not an excuse for Afrihost to be poor, but where else would I go if I was to leave?

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